Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Customer Service Administrator

  • Cramlington (Northumberland)
  • Sales

Job description



·  Location
Cramlington, Northumberland
·  Salary
£ 8.26 - £ 9.26 / Hour
·  Category
Sales & Retail - Customer Service Advisor
·  Job type
Contractor
·  Industry
Sales and Retail
·  External Reference
JN-092019-89243

My client based in Northumberland are looking for an experienced Customer Service Administrator to join their business. This position is a Temporary to Permanent Opportunity for the right candidate to work for a very successful business with fantastic opportunities and benefits.

The Role of Customer Service Advisor:

·  To provide helpful and friendly, solution-based liaison with customers

·  Answer customer phone calls and resolve their queries via the appropriate routes

·  Educate customers to resolve their queries

·  Identify improvements in the process

·  Update the system with new customer information

·  Listen to customers and note their requests and report these to the appropriate team if required.

·  Processing orders, payments and returns

To be successful for the role of Customer Service Advisor:

·  Previous experience in a Customer Service role is essential

·  Possess excellent customer service skills

·  Able to develop excellent working relationships with customers

·  Excellent computer skills and tech savvy

·  Able to interact with businesses and contacts at all levels

·  Friendly, happy and lively personality

·  Self-motivated to maintain high activity

·  Able to listen well and build relationships

·  Great telephone manner

·  Well organised

·  Genuinely interested in the team and its goals

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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