Customer Service

Job description

  Location
Stoke-On-Trent, Staffordshire
·  Salary
£16,575.00/Year
·  Category
Sales & Retail - Customer Services
·  Job type
Permanent
·  Industry
Sales and Retail
·  External Reference
JN-072019-77458

My client is looking for a Customer Service Advisor for their busy office based in the Haney area.

To be the first port of call for all incoming enquiries via telephone and email. To ensure that all orders taken are placed accurately onto the system.

Key Activities and Responsibilities

To ensure that all calls are answered within required times

To ensure that all customer orders are taken and completed to agreed deadlines

To keep up to date with product knowledge

To keep customers informed of special offers and product availability

To ensure that paperwork is ready for drivers

To run reports

To use data base to check available stock

Key attributes

Knowledge of Microsoft office suite

To be able to work from and complete pre printed order forms

Able to work on own or part of a team

Able to work of own initiative

Have a can do attitude

Ability to work under pressure

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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