Business Process Officer

Job description

·  Location
Guildford, Surrey
·  Salary
£12.76/Hour
·  Category
Public Sector - Public Sector Administration
·  Job type
Contractor
·  Industry
Public Sector
·  External Reference
JN-072019-78136

BUSINESS PROCESS OFFICER

£12.76 HOURLY PAY RATE

6 MONTH TEMPORARY ASSIGNMENT WITH POTENTIAL OF BEING ON GOING

FULL TIME 36HRS PER WEEK MON-FI

LOCAL AUTHORITY WITHIN GUILFORD (GU4)

The main purpose of this role is to provide excellent customer service, administrative and financial support for the Customer Service and Information Team.

As a Business Process Officer you will be responsible for dealing with the applications and administration surrounding all licence requests on the Highway including:

·  Skips

·  Scaffolding

·  Hoardings

·  Banners

·  Vehicle crossovers, ensuring that our published timescales are met.

The Customer Service and Business Process Team are responsible for managing a range of varied tasks. Excellent organisational management skills are needed to achieve the Area's / Group's objectives of high quality service delivery, improved public accessibility, and customer care.

·  Provide and manipulate data for statistical purposes and run and present standard reports.

·  Prepare and despatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.

·  Customer Service & Support

·  Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity.

·  Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service

·  Planning & Organising

·  Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation.

·  Plan and prioritise own week-to-week work activities, to ensure operational efficiency.

·  Refer to more senior colleagues for prioritisation of non-standard work.

·  Finance/Resource Management

·  Follow established ordering procedures to ensure adequate resources are available.

·  Work with others

·  Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues.

·  Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.

·  People Management

·  Guide junior staff in duties to facilitate their development and ensure routines observed.

·  Analysis, Reporting & Documentation

*only successful candidate will be contacted*

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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