Apprenticeship Service Advisor

Job description

·  Location
Newcastle Upon Tyne, Tyne And Wear
·  Salary
£8.72/Hourly
·  Category
Sales & Retail - Inbound Call Centre
·  Job type
Temporary contract
·  Industry
Sales and Retail
·  External Reference
AS/NCL/NOV20

An exciting opportunity has arisen to work on the National Apprenticeships Serviceteam.The Apprenticeship Service team handle inbound tasks fromemployers,trainingproviders andemployer-providersand end point assessment organisations.

Apprenticeship Servicehelpline Advisers offer information to large organisations regarding the apprenticeship levy and how to use the appropriate systems in order to manage their apprenticeship funding.

The post holder will be responsible for identifying technical support queries and taking the customerthrough astep by stepprocessto reach a successful resolution. Additional tasks will include raising complex queries to Tier 2 technical support and managing ongoing incidents by providing regular updates and gathering further details when needed.

Apprenticeship ServiceAdvisers are expected to work at an efficient pace, maintaining focus throughout set daily tasks and communicating in a clear and concise manner.

Your day-to-day duties will include handling inbound tasks from our customers who require assistance or informationin regards totheir online accounts. The team supports these stakeholders in a range of ways: from account set-up, answering questions in relation to funding and theapprenticeshiplevy, and an element of technical support assistance. This can be via incoming telephone calls and emails, as well as providing a small number of outbound calls, to customers requiring technical incident updates where required.

The team work closely with their Team Manager to ensure the delivery ofhigh qualityservice and work to consistently improve performance.

Corehoursrequired are8-8but there may be a requirement to work outside normal office hours when necessary,thereforea flexible attitude to working hours is essential.Salary is £8.72per hour.

Adecco is an equal opportunities employer

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

Please apply with your CV to: Valerie McGowan