Offers “Adecco UK Limited”

Expires soon Adecco UK Limited

Administrator - Health Care

  • Blackpool (Blackpool)

Job description



·  Location
Blackpool, Lancashire
·  Salary
£ 18000 - £ 19000 / Year
·  Category
Office and Secretarial - Administrator
·  Job type
Permanent
·  Industry
Office and Secretarial
·  External Reference
JN-012020-114767

Have you got experience in administration within the healthcare and financial services sector?

Do you have a high level of accuracy and attention to detail, whilst delivering exceptional customer service?

If so I have a Fantastic opportunity to join a busy but friendly team offering proactive and efficient administration of Healthcare schemes. This will involve regular client, Consultant and provider contact and back office administration

You will be required to:

* Provide a professional high quality administration service to all clients, colleagues and other third parties

* Work individually and as part of a team to deliver work in an efficient and timely manner

* To not only meet but to exceed both internal and external client expectations

Your role will be to provide support to one or more consultants in their daily duties covering:

o Develop new client opportunities and service a panel of existing

o Maintain client loyalty and existing business retention

o Comply with all regulatory requirements

* Develop internal and external relationships to assist in providing an efficient service to clients and manage their expectations on work being undertaken, taking into account agreed service levels to be provided

* Liaise with colleagues, other departments, clients and product providers to ensure that requirements of the business and agreed deadlines are met

* Working in a team to provide a first class administration service to both internal and external clients, and accept a shared responsibility for colleagues' workloads to ensure that workload imbalances are managed effectively and do not impact negatively on customer service

* Process new business applications and schemes in accordance with published procedures, and take a shared responsibility for ensuring that suitability report, fact find and anti-money laundering procedures are properly followed

* Dealing with clients and colleagues in writing and on the telephone in a professional manner

* Ensure all client requirements are dealt with promptly and records updated

* General day-to-day administration, ensuring all forms of post are dealt with accurately and efficiently

* Organise and manage own workload to provide a consistent, high quality service through peaks of pressure. Maintain and use effective diary systems

Keep consultants and line management updated with progress towards agreed deadlines, and communicate clearly in all directions on work related matters

 Ensure all records - particularly CRM database - are kept up to date reflecting current scheme/client information and a complete history of correspondence is evident for each task carried out

 Ensure all work carried out and all communications with clients are in accordance with compliance procedures and anti-money laundering procedures are followed

* Prioritise and take proactive responsibility for own workload in accordance with the published procedures, including taking ownership of tasks and enquiries, identifying problems and suggesting solutions

·IT literate - Microsoft Office (Excel, Word) and relevant internal systems/databases.

·Familiar with Adviser Office administration systems.

Demonstrable experience in Healthcare administration

Proven Financial Services administration experience

Strong verbal and written communication skills at all levels, both internally and externally

High level of accuracy and attention to detail in all areas of work

Excellent organisation skills, with ability to work to tight deadlines and manage multiple tasks

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy

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