Spa Therapist

Job description

Key tasks

• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure procedures are delivered including bookings, payments, and consultation cards
• Interact and communicate effectively with clients, team members, guests, and the management team
• Assist the Recreation & Spa Manager in meeting and exceeding department sales targets and ensure that sales are recorded accurately
• Ensure health, safety, sanitizing and company regulations are complied with
• Manage customer feedback effectively to ensure a more personalized experience while enhancing the guest's relationship with Marjan Island Resort and Spa
• Ensure all guest issues or compliments are escalated to enable long-term improvements in products and services
• Comply with hotel security, fire, and health and safety regulations
• Ensure that protocols of cleanliness are adhered to
• Ensure all work procedures are carried out as per HACCP standards.

General Duties
• To report for duty punctual, wearing the correct uniform and name tag at all times.
• To maintain a high standard of personal appearance, grooming and hygiene at all times.
• To attend briefings and meetings as requested.
• To have a complete understanding of the hotel’s policies and procedures.
• To ensure that wastage of cleaning materials is kept to a minimum and cleared as required.
• To attend all training scheduled programs, even if this should fall outside your regular working hours.
• To report to the Supervisor on duty, any unusual incidents, complaints, missing items or damaged hotel property.
• To follow company rules and regulations.
• To perform any other reasonable tasks as directed by the management.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 3 to 5 years
Languages essential English
Arabic

Essential and optional requirements

Following are skills set required
1.Problen solving
2.Team work
3.Communication
4.Initiative and enterprise

·  Access
·  Excel
·  Power Point
·  Word
·  HACCP
·  Micros