Operator & Business Centre Agent (Thai Speaking)

Job description

Key tasks

The Solution Centre Agent is working in the Solution Centre room and is responsible to ensure that all calls received are answered quickly and that a prompt follow up is done correctly. Their tone of voice, politeness & dynamism must be outstanding. The Solution Centre Officer is the 'voice of the Sofitel So Bangkok' and the first point of contact with the guest.

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Other
Languages essential Thai
English

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra