Offers “Accor”

Expires soon Accor

Royal Service Agent (Seasonal Part-Time)

  • Victoria, Canada

Job description



 

 

Royal Service Agent

 

Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow Colleagues and Guests. This position is seasonal part-time from May to October 2020. The pay rate is $19.09 to start, increasing to $20.86 after completion of 3 month probation and $23.84 after 6 months.

 

Why Work at The Fairmont Empress?  

Located on Victoria’s picturesque Inner Harbour, The Fairmont Empress is a National Historic Site and one of National Geographic’s “Most Iconic Hotels in the World”. Fairmont Hotels & Resorts is known for its extraordinary reputation, culture and employee satisfaction, with higher than 4 star ratings on Glassdoor and Indeed employee reviews. Named Indeed’s Top Employer and one of 2019’s Best Places to Work in Canada by Glassdoor, Fairmont offers industry leading pay rates, free meals at work, incredible food, beverage and hotel discounts, recognition and reward programs, comprehensive benefits and retirement savings plans. With employer provided training, education and mentoring, a job with Fairmont could you be your launching pad to advance your career in hospitality. Join our team of passionate hospitality professionals and experience for yourself what it’s like to work in Canada’s Castle on the Coast.

Responsibilities
·  Process all external and internal calls either by redirecting calls or assisting the caller
·  Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
·  Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
·  Maintain and monitor the “Royal Service” software system
·  Serve as a liaison for Guests requiring information relating to all aspects of the hotel
·  Handle and distribute faxes, voice messages and written messages for internal and external Guests
·  Have full knowledge of the hotel’s emergency procedures
·  Follow department policies, procedures and service standards
·  Follow all safety policies 
·  Other duties as assigned

Qualifications:
·  Minimum one year recent experience (in the last five years) in a switchboard /front office in a similar size hotel with similar high standards of guest service or a minimum eight months recent experience (in the last five years) in an administrative position with similar high standards of guest service
·  Impeccable grooming and presentation
·  Fluency in English required (verbal & written)
·  Strong telephone skills
·  Excellent telephone manners, telephone voice
·  Strong typing and clerical skills, organized and detail oriented
·  Strong interpersonal skills and English communication skills
·  A hospitality diploma is an asset
·  Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset
·  Prior experience in customer service an asset
·  A passion for guest service
·  Excellent team spirit
·  Ability to handle many conflicting priorities at any given time
·  Able to work well under pressure
·  Must be willing to work flexible shifts including night shifts
·  Physically capable of performing the requirements of the job, including:
·  Frequent sitting throughout shift
·  Occasional standing, kneeling, pushing, pulling, lifting

Note: The successful candidate must be physically capable of sitting for long periods, performing repetitive work and occasionally lifting and carrying heavy loads.

 

Visa Requirements:   Must be legally eligible to work in Canada

APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

 

Make every future a success.
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