Receptionist - Front Office Team Member

Job description

Key tasks

Position Overview

The Reception Team Member welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly and Heartist approach.

Main responsibilities

• Welcomes all guests as soon as they arrive with care and attention, with a personalised approach
• Is proactive, anticipates guests needs and looks for suitable solutions
• Conveys the hotel image and promotes company’s loyalty programme ALL - ACCOR LIVE LIMITLESS
• Assists as required with the solving of any guest feedback and is able to handle them in an
• Efficient and satisfying manner
• Has knowledge of the facilities and services, events offered by the hotel and the surrounding area and actively promotes them
• Carries out all operations concerning guests arrival and departure in compliance with payment procedure
• Informs guests about formalities, any special conditions relating to their stay and the services available
• Actively contributes to the qualitative and quantitative targets of the department

Reporting line

Reports to the FO Manager, under the supervision of the Team Leaders.