Receptionist 前台接待
Sanya, CHINA Hotels - Restaurants
Job description
KEY ROLES & RESPONSIBILITIES 重要职责及责任
· Register all arrival guests according to established procedures
根据规定为所有预抵客人做登记手续。
· Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
正确完成登记，退房，换房程序并确保客人资料被输进电脑。
· Maintain cashier float and ensure accurate daily report of all money received
确保每日的流动资金和正确汇报每日所接收的钱。
· Accept cash and traveler checks assist with currency exchange
接受现金和旅行支票并提供外币兑换服务。
· Keep abreast of all modifications to accounting policies and procedures
了解所有最新的政策情况。
· Attend to guests’ request of using the service of safety box at all times
根据客人的要求随时提供保险箱服务。
· Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划
· Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
在不能解决客人的投诉，询问和要求的情况下，寻求主管或者大堂经理的帮助。
· Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
熟悉其他酒店,以便客人指示任何下一个目的地在登记卡上可以帮他做另一个预订到另一个莱佛士酒店。
· Ensure that the guests depart the hotel with a positive impression of hotel service
确保给已经离开的客人留下一个完美的印象。
· Perform the audit balances and prepare all reports for audit in an orderly fashion
执行审计结余，有序的准备所有审计报表。
· When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
当上夜班,检查报告,准备早上晚报告和为预抵客人准备相应的报表。
· Maintain comprehensive knowledge of standard reservation procedures
拥有全面的标准预定知识。
· Maintain exemplary department standards of behavior and appearance and attitude
能够作为部门行为，外观和态度的标准。
· Ensure front desk work area is kept clean and in an orderly state at all times
保持前台工作区域的干净，整洁有序。
· Is fully aware of the Credit policy
充分了解信用政策。
· Adhere to OH&S policies and procedures
坚持职业健康和安全的政策和程序
· Perform related duties and special projects assigned
执行相关的工作职责以及分派的特殊任务。
PERSONAL ATTRIBUTES 个人特质
· Strong written and verbal communication skill in English
流利的英语书写和口头交流
· Able to develop rapport with and gain support from Colleagues and Management staff
与同事和管理者保持良好的工作关系。
· Ability to work cohesively with co-workers as part of a team
有较强的团队合作能力
· Ability to focus attention on guest needs, remaining calm and courteous at all times
可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌
· Ability to promote positive relations with all guests and patrons
有能力积极提高与酒店客人以及业主的关系
· Able to exercise good judgment with difficult guests
可以从投诉客人处得到不错的评价
· Understanding and ability to work in a multi-cultural environment
理解并有能力在一个多文化环境下工作
QUALIFICATIONS 学历要求
· Post Secondary Education or relevant qualifications in Hotel Management
中等教育或者酒店管理相关专业毕业
EXPERIENCE 经验要求
· Minimum 2 years Guest Relations experience preferably in a four or five star hotel
至少2年在四星五星酒店的工作经验。
KEY ROLES & RESPONSIBILITIES 重要职责及责任
· Register all arrival guests according to established procedures
根据规定为所有预抵客人做登记手续。
· Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
正确完成登记，退房，换房程序并确保客人资料被输进电脑。
· Maintain cashier float and ensure accurate daily report of all money received
确保每日的流动资金和正确汇报每日所接收的钱。
· Accept cash and traveler checks assist with currency exchange
接受现金和旅行支票并提供外币兑换服务。
· Keep abreast of all modifications to accounting policies and procedures
了解所有最新的政策情况。
· Attend to guests’ request of using the service of safety box at all times
根据客人的要求随时提供保险箱服务。
· Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
充分了解所有的促销活动和政策包括季节性包、常旅客计划,和忠诚度计划
· Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
在不能解决客人的投诉，询问和要求的情况下，寻求主管或者大堂经理的帮助。
· Is familiar with other Raffles properties so that guest indicating any next destination on the registration card can be “sold” an onward booking to another Raffles property
熟悉其他酒店,以便客人指示任何下一个目的地在登记卡上可以帮他做另一个预订到另一个莱佛士酒店。
· Ensure that the guests depart the hotel with a positive impression of hotel service
确保给已经离开的客人留下一个完美的印象。
· Perform the audit balances and prepare all reports for audit in an orderly fashion
执行审计结余，有序的准备所有审计报表。
· When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
当上夜班,检查报告,准备早上晚报告和为预抵客人准备相应的报表。
· Maintain comprehensive knowledge of standard reservation procedures
拥有全面的标准预定知识。
· Maintain exemplary department standards of behavior and appearance and attitude
能够作为部门行为，外观和态度的标准。
· Ensure front desk work area is kept clean and in an orderly state at all times
保持前台工作区域的干净，整洁有序。
· Is fully aware of the Credit policy
充分了解信用政策。
· Adhere to OH&S policies and procedures
坚持职业健康和安全的政策和程序
· Perform related duties and special projects assigned
执行相关的工作职责以及分派的特殊任务。
PERSONAL ATTRIBUTES 个人特质
· Strong written and verbal communication skill in English
流利的英语书写和口头交流
· Able to develop rapport with and gain support from Colleagues and Management staff
与同事和管理者保持良好的工作关系。
· Ability to work cohesively with co-workers as part of a team
有较强的团队合作能力
· Ability to focus attention on guest needs, remaining calm and courteous at all times
可以把工作重心放在客人需求，同事任何时候保持冷静和有礼貌
· Ability to promote positive relations with all guests and patrons
有能力积极提高与酒店客人以及业主的关系
· Able to exercise good judgment with difficult guests
可以从投诉客人处得到不错的评价
· Understanding and ability to work in a multi-cultural environment
理解并有能力在一个多文化环境下工作
QUALIFICATIONS 学历要求
· Post Secondary Education or relevant qualifications in Hotel Management
中等教育或者酒店管理相关专业毕业
EXPERIENCE 经验要求
· Minimum 2 years Guest Relations experience preferably in a four or five star hotel
至少2年在四星五星酒店的工作经验。
","datePosted":"2020-04-30T12:03:23.894Z