Receptionist

Job description

Key tasks

Part Time (Minimum 30 hours)

Ability to work under pressure
Potential opportunity to learn receptionist tasks (involving checking in and checking out guests)
Organisational Skills
Time Management
Ability to work on a rotating roster
Sense of urgency
Takes Intiative
Motivated
Customer Service Skills is a must!

Main Purpose of the Job
Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Assist in the day-to-day operations of the Portering department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met.

Key Duties
Ensure professionalism and accuracy with information and billing during arrival and departure.
Achieve an accurate and logical work sequence.
Follow procedures for cash and security on front desk.
Ensure reservations have correct tariffs and up-sells.
Ensure messages are accurate and passed on promptly.
Provide business centre services as required, with correct charges posted for guests.
Positively respond to all queries (both internal and external), redirect to departments as required.
Maintain a positive selling approach to maximise yield in both occupancy and rates.

Key Duties
Assist with guest luggage
Ensure messages are delivered with the utmost urgency.
Message boards updated daily and aware of function requirements.
All guest property in storage, long or short term, duly documented and cared for.
When guest report lost property take all relevant information and pass on to housekeeping.