Reception / Front Office Manager
Sheffield (South Yorkshire) Administration
Job description
Key tasks
Ensures that guests' have a smooth running stay at the hote,l
Manages and motivates front office teams in order to provide high quality services for guests,
Ensures the department meets its quantitative and qualitative targets,
Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
Implements brand and Group projects and identity features (@ll the keys to the city, ABA and Le Club etc)
Develops close relationships with guests throughout their stay with the aim of gaining their loyalty,
Anticipates guests' needs and takes them into consideration,
Handles guest complaints if they have not been dealt with by team members and provides a rapid solution,
Conveys the hotel's image,
Live and Breath Service Attitude,
Manage Itineraries training,
Develops employees' motivation and team spirit by creating a good working atmosphere,
Takes part in or validates recruitments,
Organises the welcome and integration of new employees,
Prepares and/or checks work schedules in line with activity forecasts,
Carries out annual performance appraisals for team members and sets targets,
Draws up the training plan and follows up implementation,
Helps employees improve their skills and provides support for career development,
Applies labour legislation
Ensures that invoicing and cash operations procedures are respected,
Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc),
Manages the department's headcount for optimum efficiency,
Is responsible for the efficient running of the department,