Multi Skilled Night Auditor M/F
Birmingham (West Midlands) Accounting / Management control
Job description
Key tasks
We are looking for a person who:
Welcomes guests who arrive late and takes care of them until their departure
Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
Is responsible for the hotel once the daytime managers are off duty
Ensures the safety of property and people
Customer relations
Provides a warm and personalised welcome to guests
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks
Conveys the hotel image
Takes care of the arrival and departure processes for guests
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Respects the procedures governing invoicing and cash operations
Is responsible for the reception's cash holdings
Establishes the closing and nightly activity reports for hotel management
Great talent deserves great rewards so apart from a full time contract, here's just some of what we are able to offer:
* Attractive Bonus Scheme
* Discount card to be used in Accor hotels worldwide (Accor Bienvenue Card)
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
We are looking to fill this job as soon as possible and aim to come back to you within the next 3 weeks. If you are successful, you will be invited for an interview followed by a trial shift.
Part time contract is available as well.