Learning & Development Officer

Job description

Key tasks

- Consistently offer professional, friendly and engaging service
- Facilitate all Company training programs and ensure standards are followed
- Provide on-going coaching and guidance for departmental Trainers or department Leaders to ensure consistency of quality training
- Ensure all training material is up to date
- Coordinate all training seminars
- Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
- Partner with external organizations who provide support for the hotel's learning strategy
- Ensure all team member training, documentation and testing is completed in the required time frame
- Create and develop training materials and programs to meet the needs of the hotel
- Follow all safety policies.