Houseperson

Job description

  

Houseperson

At Fairmont Empress, our housekeeping team are the stars behind the scene, ensuring an immaculate first impression and exceptional experience for every guest. As a Houseperson, the organizational support you provide to the Housekeeping team will ensure our guest rooms are well equipped and welcoming, making our guests feel valued. With your strong work ethic, team spirit and passion for people, you’ll be empowered to be creative, go the extra mile for the guest, and have fun doing it!

This position is full-time, with start dates from April-May 2020. The pay rate for this position is $18.32, increasing to $20.05 after completion of 3 month probation and $22.88 after 6 months.  
Why Work at The Fairmont Empress?  

Located on Victoria’s picturesque Inner Harbour, The Fairmont Empress is a National Historic Site and one of National Geographic’s “Most Iconic Hotels in the World”. Fairmont Hotels & Resorts is known for its extraordinary reputation, culture and employee satisfaction. Named Indeed’s Top Employer and one of 2019’s Best Places to Work in Canada by Glassdoor, Fairmont offers industry leading pay rates, free meals at work, incredible food, beverage and hotel discounts, recognition and reward programs, comprehensive benefits and retirement savings plans. With employer provided training, education and mentoring, a job with Fairmont could you be your launching pad to advance your career in hospitality. Join our team of passionate hospitality professionals and experience for yourself what it’s like to work in Canada’s Castle on the Coast.

Responsibilities
·  Linen and amenity distribution
·  Minor maintenance such as changing light bulbs, etc.
·  General cleaning of both public and staff areas to departmental standards
·  Respond to guests’ requests as directed
·  Other duties as assigned
Qualifications

·  Previous experience as a Houseperson or in a position requiring physical work and a high standard of guest/customer service
·  Completely fluent English language skills; both written and verbal
·  Proven ability to work well unsupervised, at a fast pace while maintaining quality standards
·  Commitment to provide excellent service and exceed guest expectations
·  Fluency in English (verbal & written) essential
·  Competency in verbal English essential
·  Previous experience in Hotel Housekeeping department desirable
·  Previous experience in customer service desirable
·  Previous experience in 5 star property desirable
·  Dynamic, energetic and thrives under pressure
·  Impeccable grooming and presentation
·  Must physically be able to:
·  Lift up to 50 lbs.
·  Carry objects weighting up to 75lbs (including pushing equipment)
·  stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear
·  Must be comfortable speaking to guests

Note: The position of Houseperson is physically demanding.  The successful applicant must be physically capable of performing repetitive work and standing and walking long periods of time. Lifting requirements up to 50 lbs and carrying of objects weighting up to 75lbs (including pushing equipment). Must be able physically able to stoop, kneel, reach, stand, walk, bend, twist, push, see, and hear. Must also be comfortable speaking to guests.

 

Visa Requirements: Must be legally eligible to work in Canada

APPLY TODAY : Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!