Housekeeping Team Leader

Job description

Key tasks

Part Time (Minimum 8 hours)

Motivated
Intiative
Ability to work on a rotating roster
Organisation Skills
Time Management
Flexible
Can work under pressure

Main Purpose of the Job
To work with the Executive Housekeeper and Housekeeping Supervisor to ensure the efficient and cost effective running of the Department, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

Key Duties
Ensure security of guest rooms and keys.
Assist Housekeeper in the daily checking of bedrooms and designed staff areas to maintain standards
Ensure the safe storage, issue and effective use of cleaning materials and equipment as specified by the manufacturers and procedures manual.
Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper.
Ensure the correct handling of guest laundry and lost property
Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
Respond to special requests with a sense of urgency.
Ensure VIP rooms have correct amenities as requested by Front Office.

Supervisory Duties
Establish on-going On Job Training within the department to meet brand and service standards. Use department procedure manuals as a base for all service procedures and training.
Induct new staff into the team, department and hotel in the first week of their employment using the orientation checklist.
Openly communicate with staff ensuring regular briefings occur with all relevant information passed onto staff.
Delegate duties so all aspects of the shift are covered, ensure concise handover to the next shift.
Manage staff within guidelines outlined in the Accor Employee handbook and Hotel fact-sheet.
Suggest any improvements that could be made to improve existing service or procedures, log and inform the Department Manager of any service or system problems.
Ensure employees attend training programmes and meetings to constantly improve skills and knowledge