Housekeeping Supervisor

Job description

Key tasks

-Consistently offer professional, friendly and engaging service.
-Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness.
-Handle Guest concerns and react quickly, logging and notifying the proper areas.
-Actively participate in daily briefing, daily warm up and department meetings as required.
-Ensure Room Attendants are informed daily about priorities in their section.
-Ongoing training, coaching and development of Colleagues to impact overall departmental morale.
-Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage).
-Follow departmental policies and procedures.
-Report necessary maintenance items.
-Follow all safety and sanitation policies.
-Other duties as assigned.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Secondary professional education
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

-Applicants must possess at least SPM or Certificate/Diploma in Hotel Management or equivalent.
-Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment.
-Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required.
-Proactive with a meticulous eye for detail.
-Strong organizational, supervisory and communication skills.
-Able to convey information and ideas clearly.

·  Access
·  Word
·  Opéra