Front Desk Agent - Seasonal, End of December
Calgary, Canada
Job description
Front Desk Agent
A great opportunity waits at Lake Louise. We are searching for a dynamic individual who is passionate about delivering on the promise of excellence in guest service.
What is in it for you:
· Subsidized staff accommodation provided on-site for full time status
· Access to our Lifestyle Program activities
· One duty meal in our newly renovated staff cafeteria
· Employee Travel Program
· Comprehensive Wellness Platform (LifeWorks
· Discounts on food & beverage/fitness centre/spa/golf
· Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What you will be doing:
· Providing courteous and efficient telephone services including accurate message taking
· Being knowledgeable of information on the hotel and surrounding area
· Answering guest inquiries regarding rates, special packages, and general information accurately and in a timely manner
· Accurate completion of all special billing requests
· Responsible for check in and out of guests
· Creating reservations via telephone, central/global reservations, correspondence and in person
· Responsible for a cash float
· Present statements of charges to departing guests and receive payment
· Performing general office duties
· Ensuring the safety and well-being of our guests and co-workers by maintaining a knowledge of crisis and emergency procedures
· Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
· Working shifts as business levels dictate
· All Front Desk Agents will be trained and expected to work in other areas of the Front Office when needed
· Ensure a clean and safe working environment, and actively participate in health and safety initiatives
· Adhere to all hotel environmental policies and initiatives
· Carry out any other tasks as assigned
Your experience and skills include:
· Previous Front Office/Guest Service experience an asset
· Opera PMS and MS Office experience preferred
· Knowledge of a second language is an asset
· Must be a self-motivated and well organized individual
· Excellent communication skills, both written and oral is a must
· Professional appearance and manner
· Self‑motivated, with the ability to make effective decisions
· Demonstrates initiative, and the ability to work with minimal supervision
· Ability to maintain high service levels under pressure
· Physically fit to lift trays repeatedly, stand and walk for the duration of the shift
· Ability to consistently stand and walk through out shift
You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Your team and working environment:
· Fast-paced, upscale, luxury hotel
· Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
· Hospitality employees worldwide making this a great place to develop lifelong connections
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Why work for AccorHotels?
We are much more than a world leader. We are more than 250,000 hoteliers with a purposeful and heartfelt mission: to make every guest Feel Welcome in our 4,500 addresses and on our digital platforms. We are committed to a culture and guided by our values that make our talent Feel Valued . We want them to express their passions every day and realize their full potential through exemplary professional development and growth opportunities, enjoying a life filled with unlimited experiences. To connect with us, please visit https://www.accorhotels.jobs/home.aspx
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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