Data Entry Agent

Job description

Key tasks

Update promptly and correctly all guest data (check in and check out) in the HEIS online system.

Follow the FO procedures linked to the HEIS system.

Inform promptly the Assistant Manager or FOM whenever there are issues either with the system or with the data collected by the reception team.

Make a follow up with guest and Front office team if the data given for the in house guests are not correct.

Control that the system is always updated at the beginning and during every shift (AM, PM and night).

In charge of filing all guest data after update in the HEIS system.

Handle all internal inquiries over the phone.

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Associate
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Arabic
English

Essential and optional requirements

Computer Literate - can type in Arabic

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