Barista

Job description

Key tasks

Overview of duties
• Welcomes guests and provides a high standard of bar service • Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour • Helps increase bar revenue through his/her sales efforts • Manages the bar
Main responsibilities
Customer relations
'• Provides a friendly and personalised welcome for guests and is constantly attentive to their needs
• Promotes the point of sale and services to customers • Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty and insure the success of the bar thanks to his/her personality and professionalisme'
Professional techniques / Production
'• Knows all the bar and menu products (preparation instructions)
• Serves guests at the bar, organising his/her work to suit fluctuations in numbers
• Ensures equipment remains in good condition
• Is familiar with all the hotel's services, informs guests and encourages use
• Promotes the bar's special events and products
• Increases bar revenue through additional sales techniques'
Management and administration

Mercure and its people

Hotels with individuality, passion for service and committed to quality and guest satisfaction.

Join a team of warm and friendly professionals who will share their love for hospitality.

Desired profile

Skills

Level of Education Others
Areas of study Other
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Micros