Assistant Manager

Job description

Key tasks

Assist in the management of the hotel Front-Office operations and, in the absence of Senior Management, of the hotel.
Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
Assist in the management of lobby services including car parking and portering, ensuring guest arrivals and departures are as efficient as possible.
Regular liaison with Maintenance ensuring maintenance requests are completed quickly, prioritising guest needs.
Carry out courtesy calls with guests in relation to guest complaints.
Liaise with other departments including housekeeping, conferencing and sales effectively.