Utility Bill Analyst - 3 months limited contract

Job description

Responsabilites :
· Responsible for new business on-boarding coordination of contract for Bureau Services products;
· Activate, collect and archive customers' bill from suppliers' websites as well as directly from emails and faxes;
· Validate the bills following the processes linked to this activity reporting the results to the Bureau Account Managers on a regular basis;
· Help resolve queries on the bill when required depending on the SLAs of the customers;
· Verify and update the availability of bills and the customer bills based on the internal customer priority list;
· Gather details from the service delivery team to maintain the client manual and update the manual at regular intervals;
· Verify and update templates on energy regulations, charges, indexes and taxes, to ensure accuracy and quality;
· Assist the Bureau Services Manager with specific projects, service improvement initiatives and other duties as required.
Our offer :

· Competitive salary and performance bonuses;
· Attractive benefits package including: coverage of public transportation, private medical services, life insurance private account, gym subscription, meal vouchers for each working day, online, interactive library subscription;
· Opportunity to practice your language skills with native speakers;
· Access to a global network of knowledge and resources;
· Extensive training through a variety of methods – online, classroom, etc.
· Opportunities to develop your skills and gain valuable practical experience in your field of expertise, and to develop skills in other industries;
· An experienced Career Counselor to guide you and check on your progress;
· Interesting and challenging work for the world's leading companies – our clients;
· Professional growth opportunities that recognize individual contributions and performance;
· A flexible approach that allows an appropriate work/life balance, where fun outings, sports activities and volunteering initiatives are part of our regular day-to-day life.

Desired profile

Qualifications :

Ideal candidate:
·  Excellent English in both oral and written communication;
·  Advanced knowledge of Microsoft Office, particularly having high level of expertise in Excel;
·  Requires analysis and solving of increasingly complex problems;
·  Requires minimal instruction on daily work tasks and a moderate level of instruction on new assignments;
·  Minimum 1 year of professional experience in technical and analytic role;
·  Communication and detailed oriented type, deadline focused;
·  Positive and open-minded.