Incident Management with French

Job description

Accenture is looking for new colleagues in our team of enthusiasts that enjoy delivering the best practices and learning from the best!

Incident Manager with French
Job responsibilities:

·
Responds to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.

·
Identifies, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.

·
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.

Desired profile

Qualifications :

Ideal Candidate:

·  Fluency in French and English, both written & spoken;
·  Proficient in relevant computer applications (internet Explorer, Outlook usage, Microsoft Office);
·  Verbal and written communication skills;
·  Active listening skills;
·  Detail-oriented and analytical;
·  Positive ‘can-do' approach;
·  Problem solving and analysis;
·  Customer service orientation.