Enzo CD-Collection-11/12

Job description

Responsibility
· Contact customers via phone, email and initiate collection activities
· Input notes on payment agreements and take follow up actions
· Reinstate accounts when payment is received
· Determine further collection activities if payment has not been received.
· Initiate Collection Agency activities. This includes providing collection data and contact details to the Collection Agency
· Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable (when necessary)
· Register, investigate and solve invoice disputes
· Follow escalation routes, adhere to laid down procedures and proactively identify problem areas and propose likely solutions to Team Leader.

Desired profile

Qualifications :

Quantifications
·  Relevant AR, customer services or finance work Experience
·  Interested communication with customer or client.
·  Able to work under pressure
·  Ability to work effectively in a team environment
·  Good MS Excel and Word Knowledge.
·  English & Thai language reading, writing, listening & speaking.