Collections Officer with Portuguese

Job description

•Contact customers via e-mail/phone/fax and initiate collection activities;
•Identify and collect payment of overdue invoices through proactive planning, prioritization and execution of daily call cycles;
•Provide necessary information of credit worthiness to customer service when required;
•Manage the customer portfolio within the agreed credit terms and credit limits;
•Meet cash collection targets keep up-to-date;
•Deliver service in line with agreed controls and procedures.
•Input notes on payment agreements and follow-up actions;
•Reinstate accounts when payment is received;
•Initiate Collection Agency activities, providing collection data and contact details to the Collection Agency;
•Instigate legal proceeding (in-house or external) for accounts that require legal resolution;
•Flag invoices that relate to doubtful balances to be written off and input notes why the balance is not collectable;
•Register invoice disputes;

Desired profile

Qualifications :

• Fluency in Portuguese
• Good understanding of English (B2);
• 0-2 years of collection experience;
• Experience with accounting systems, cash applications, customer service, SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritize and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;

• Team player