Client Service Delivery Associate Manager with English
Романија (Општина Центар) Bachelor's Degree
Job description
Key responsibilities include:
• Empowered resource who commits the Client Service Team/Service Delivery Team to work - agrees on deliverables, budget, schedule, dependencies, service levels, other required operating metrics and scope
• Assign team resources to work communicating allocated budget, schedule, macro approach and deliverables
• Empowered to make decisions for their team and ultimately is accountable to ensure their team creates their deliverables on budget, on schedule, and with the appropriate quality
• • Manage resources to achieve these assignments
• • Track and create/provide team status using standard template and actively participate in appropriate internal and external status meetings
• • Maintain the team's portion of the work plan and/or annual plan (e.g. resource assignment changes, schedule changes, completion status, etc.)
• • Approve team member time sheets, identify the source of any variances, and drive plans to correct variances
• • Identify and manage issues and risks and act as an escalation point within the team
• • Work with other delivery managers and project managers to ensure the Client Service Team/Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed
• • For BPO, facilitate effective Management Operating System ensuring timely reviews of process outcomes (3X3's, KPI's, SLA's) and improvement/change initiatives
Desired profile
Qualifications :
Ideal candidate:
· Bachelor degree
· Fluent in English (C1)
· Good client handling skills
· Advanced written and verbal communication skills; manages internal and external/client communications with individuals at all levels.
· Excellent problem solving and analysis skills
· Self-motivated, positive attitude and approach
· Strong organization skills, attention to detail and follow through to resolve any outstanding issues
· Strong time management skills
· Typically 3 to 5 years work experience preferably with previous managerial experience;
· Previous experience in business process area e.g. HR, Billing, Payments, Collections, preferably in an operations environment.