Sales Support Administrator, Customer Services team Solihull

Job description

JOB DESCRIPTION:

We are looking for new team members to join the Customer Service team, to provide sales administration support!

Our Customer Service Representatives provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.

The front office activities are mainly focused on customer relations, including but not limited to:

·Inbound calls and queries, including phone orders,

·Analyzing, investigating and solving customer queries: delivery queries, invoices queries, complaints, PER (Product Event Reporting) etc.,

·Support inventory management activities including maintaining accurate product traceability, consignment count reconciliation, collection / product returns (short used by date or expired products) etc.

The back-office activities are more focused on data, including but not limited to:

·Review, process and follow up on orders, including consignment requests,  

·Invoice corrections including raising credit notes, debit or credit memos etc.,  

·Master data maintenance (customer, materials, territory setup etc.),

·Support ongoing efforts to increase order processing automation,

·Support other business functions including Finance, Sales, Regulatory and Quality departments etc.,

·Support inventory management activities already mentioned under front office too

What you'll need: 

• You will be reliable, accountable, have a positive attitude and able to work to targets whilst remaining compliant with procedures. 
• Adaptable to changes, with good organizational skills, you will be able to work under pressure in this busy and challenging, yet rewarding, environment. 
• You should also be able to work of your own initiative but be also a team player, ready to support both the CS team and the business in reaching their objectives.  

Education & Competencies:

• Educated to A-level standard, with excellent written and verbal communication skills
• Previous experience in a Customer Service role, ideally office-based
• Knowledge of Microsoft Office and ERP packages (SAP ideal)
• Team player
• Customer-oriented
• Good organization ability, excellent attention to detail
• Positive reaction to working in a "deadline" environment, stress resistant
• Works with integrity & sensitivity to the importance of the product

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  In return, you will be joining a team who is ultimately helping improve people’s lives.  You will be trained cross-functionally to support the CS team in all aspects of the role, both in front office & back office duties, as well as some general activities.  

  As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

  Hours: 37.5 weekly hours Monday-Friday

  Location: Blythe Valley Business Park, Shirley, Solihull

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