Offers “Abbott”

Expires soon Abbott

Operations Technology Support Engineer

  • Breda, NETHERLANDS

Job description

     

JOB DESCRIPTION:

1. Job title

Operations Technology Support Engineer

2. Department

Technical Support – ALOG Breda

3. Primary job function

  • The Operations Technology Support Engineer is responsible for all support and administrative activities for specific ALOG Breda applications.
  • The Operations Technology Support Engineer also has a leading role in the testing and implementation of new functionalities for the ALOG Breda applications and participates in the design of these changes.

4. Core job Responsibilities (major accountabilities)

Application / warehouse equipment Support

  • Resolve all issues escalated from 1st line support, where required work with the supplier for this.
  • Perform and/or coordinate regular maintenance activities for all ALOG Breda applications.
  • Maintain relationship and cooperate with internal and external suppliers to ensure system recovery in case of system or platform issues.
  • Own and maintain the knowledge base for OT support.
  • Own and execute a regular incident review process with the appropriate stakeholders.
  • Manage defects and work with the OT Engineering Lead to resolve all defects for all ALOG Breda applications.
  • Own and execute regular meetings with business stakeholders application status, future development and/or performance.
  • Ensure all support activities comply with standard Abbott guidelines.

Application Development

  • Participate in/responsible for the design of changes to all ALOG Breda applications.
  • Provide assessments on supplier quotes for these changes.
  • Participate in creating test scripts for all changes to all ALOG Breda applications.
  • Own the test process for all changes to all ALOG Breda applications.
  • Own the implementation process for all changes to all ALOG Breda applications.
  • Provide training to users for all changes to all ALOG Breda applications where necessary.
  • Participate in the creation of all required documentation for changes to all ALOG Breda applications.
  • Ensure all change activities comply with standard Abbott guidelines.

5. Supervisory/management responsibilities

  • This position has no responsibility for a team. On occasion, the Operations Technology Support Engineer will have to coordinate the efforts of external testers and/or contractors.

  • The Operations Technology Support Engineer needs to build and maintain external relationships to the vendors of the ALOG Breda applications at the engineering level.
  • The Operations Technology Support Engineer needs to build and maintain relationships to internal stakeholders (i.e. planning and support specialist) at peer, middle- and MT management level.
  • Serve as backup for multiple positions within organization when deemed required or agreed as part of back up planning, including working in shifts.
  • Flexibility to be available in on-call service outside normal office hours (08: 30-17:00), when deemed required.

6. position accountability / scope

Scope:

  • Primary: ALOG Breda, ALOG Breda applications, including: WMS, FTMS, HUB, Datawarehouse, BI

Reporting to                : Operations Technology Engineering Lead

Provides services to    : Organizations in scope

Relationship with        : BTS / Contractors / AN BRM

Budget responsibility : n/a

7. Education

  • This function requires HBO education and/or experience.

8. technical skills

  • This function requires strong analytical skills.
  • This function requires an affinity with IT systems as well as with distribution and warehousing.
  • This function requires the ability to communicate with diverse roles across and outside the ALOG Breda organization.
  • This function requires English language skills.

9. Business knowledge & experience

  • Experience with SQL, Informatica, Cognos and data warehousing is preferred.
  • Experience with IBM MQ series is preferred.
  • Experience with TMS, WMS and Supply Chain systems is preferred.
  • Experience with previous IT support and testing roles is preferred.

     

JOB FAMILY:

Engineering

     

DIVISION:

ANSC Nutrition Supply Chain

        

LOCATION:

Netherlands > Breda : Minervum 7201

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

No

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Keyboard use (greater or equal to 50% of the workday)

     

     

     

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