Enterprise Web Application Support Engineer
Internship Florida, USA IT development
Job description
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries.
JOB DESCRIPTION:
The Enterprise Web Application Support Engineer is an individual contributor with comprehensive knowledge in internal customer support.
- Responsible for providing support to users of personal computers, servers or mainframe applications.
- Ability to execute highly complex or specialized projects.
- Adapts precedent and may make significant departures from traditional approaches to develop solutions.
Main Responsibilities:
- Applying well-developed knowledge of IT methods.
- Knowledge and skill would typically be acquired from years of involvement in a range of challenging IT environments.
- Activities include identifying, prioritising, researching and resolving reported problems, using a help desk system and/or problem management software, and recommending systems modifications to reduce user problems.
- Communicate with users to help understand and resolve their problems.
- Follow established procedures or develop innovative new solutions to user problems.
- Prioritise and schedule own activities so that work is completed on time.
- Use problem management databases or other help desk software.
- At this level, the incumbent would be expected to be capable of instructing other IT staff and advising on more complex issues.
Specific Responsibilities:
- Customer Support:
- Provide technical support to customers, including but not limited to answering customers' emails, phone calls and online questions
- Able to solve issues in a timely manner, ensuring limited downtime for the customer
- Ability to communicate with all levels of an organization and the ability to communicate technical information in a manner in which business leaders can understand
- Handle and resolve customer complaints
- Research required information using available resources
- Must be a strong team player with a personal commitment toward the business and its customers
- Maintain knowledge base: Write articles detailing Issues and solutions in the Support Knowledge Base
- Maintain R&D Technical Bulletin
Minimum Qualifications:
- Bachelor degree in Computer Science (or equivalent)
- 5+ years of professional experience
- C#, .NET Framework, ADO.NET, Visual Studio
- JavaScript
- SQL Server/Oracle
- Ability to debug issues related to windows application from application hangs to memory leaks using tools like DebugDiag, WinDbg to analyze/debug memory dumps
Preferred Qualifications:
- IT Background: knowledge of Operating System, Event Viewer, IIS Configuration, NLB, etc.
- Excellent customer facing expertise - excellent customer service skills are a must
- Experience with working in a dynamic environment
- Ability to work independently and in a team environment
- Ability to manage multiple tasks in a dynamic, agile environment
- Attention to detail and accuracy
- Strong ability to troubleshoot software problems - identify and solve problems creatively and effectively
- Ability to learn and understand our processes, as well as recommend ways to continuously improve
- Excellent communication skills - verbal and written
- Excellent organizational skills
- Excellent teamwork skills
- Up-to-date with latest trends, techniques, and technologies
- Ethical Conduct
JOB FAMILY:
IT Operations
DIVISION:
ADD Diagnostics
LOCATION:
United States > Hollywood : 4000 Hollywood Boulevard
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf