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Internship - Customer Support

  • Stage / Tirocini
  • Bergamo (Bergamo)
  • Amministrazione

Descrizione dell'offerta

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In our Electrification Products Division, for our EP Marketing and Sales Business Unit, located in Bergamo, we are looking for an Internship - Customer Support. You will be part of the Customer Support team for Low Voltage products and you will provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) as well as coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

Tasks:

Your main accountabilities:

- support in the elaboration and analysis of customer service KPIs (service level optimization through process standardization and continuing education);
- collaborate with the Customer Support team, with the team of RDS (distribution center) and with sales;
- proactively inform customers about issue status based on inputs, and clarifies any questions as well as ensure a positive customer experience throughout the entire process;
- prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information;
- tracks regular target performance and provides results to management.

Requirements:

Fore this role is requested:

- a Bachelor's or a Master's Degree in Management, Economics, Mathematics or Statistics Engineering;
- Microsoft Office and the basic knowledge of SAP;
- fluent English B2/C1;
- proactivity and team working.

Additional information

Let's write the future together!
We are looking forward to receive your application via system.
For further information contact Antonietta Palmieri, Integrated Talent Team.

Location:
Bergamo,Bergamo,Italy
Contract type:
Internship
Business unit:
EP Marketing and Sales
Date posted:
2018-10-31
Job function:
Sales
Publication ID:
IT65989336_E1

ABB (ABBN: SIX Swiss Ex) is a pioneering technology leader in power grids, electrification products, industrial automation and robotics and motion, serving customers in utilities, industry and transport & infrastructure globally. Continuing a history of innovation spanning more than 130 years, ABB today is writing the future of industrial digitalization with two clear value propositions: bringing electricity from any power plant to any plug and automating industries from natural resources to finished products. As title partner in ABB Formula E, the fully electric international FIA motorsport class, ABB is pushing the boundaries of e-mobility to contribute to a sustainable future. ABB operates in more than 100 countries with about 147,000 employees. www.abb.com

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