Expires soon 3M

MSO Customer Services Operations Manager ∞ (Austin, TX)

  • Texas (Atotonilco de Tula)
  • Bachelor's Degree
  • Administration

Job description

Description du poste

3M is seeking a Customer Services Operations Manager for the Electronic and Energy Business Group  located in Austin TX. At 3M, you can apply your talent in bold ways that matter.  Here, you go.

Job Summary :

The person hired for the position of Customer Services Manager will provide customer service advice and consult with the US and Canada (USAC) Customer Services Leadership Team to set and execute direction and operational efficiency for a complex market/product line(s)/organization that serves EEBG in USA. The person in this role provides direction, priorities and assigns resources with full accountability for results of the functional area. Responsible for managing budgets for one or more departments. Identifies and defines customer service plans which meet and/or exceed customer service needs.

This position provides an opportunity to transition from other private, public, government, or military environments to a 3M career.

Primary Responsibilities include but are not limited to the following:

·  Consults with leadership teams within EEBG businesses and MSO USAC Operations to set and execute short-term strategic direction and operating plans for assigned area of responsibility and defines guidelines/methods. Initiates and approves projects to continuously improve efficiency and competitiveness
·  Work with leadership team on overarching strategic plans, including establishing and managing budgets in the immediate organization
·  Determine priorities, timetables and assigns resources/tasks. Accountable for the activities and results of assigned area
·  Provide direct supervision to assigned employees through leadership, coaching, training and development, allocating work assignments, conflict resolution, review of progress in achieving objectives, managing employee performance levels and appraisals. Understand and enforce corporate/location policies and procedures. Take appropriate action to address performance shortcomings and policy violations
·  Problem solving requires hypothetical thinking to determine best solutions for complex problems. Utilize resources across work areas and departments to create solutions. Most complex problem solving may require in-depth interpretation and analysis for significantly different situations
·  Establish and enforce multiple concepts relative to the function. Working tasks include:Implement customer service plans for assigned area(s)Coach and explain customer service data and methodologies to functional leaders and customers, to ensure their understanding and buy-inPartner with sales to develop strategic customer relationship approachesEnsure local issues are incorporated into customer service plans, taking local goals and investments into considerationResponsible for metrics and follow-up on customer satisfaction surveysChallenge existing processes to ensure service and cost goals are met and/or exceededResponsible for collaboration and cross-functional coordination of functional impacts or decisions relative to area of responsibilityProvide input and leadership into organizational design and refinements of owned processes for greatest efficiency and effectiveness
·  Build trusting and effective relationships with managers, functional leaders, area/business leaders, department heads, customers, and direct reports
·  Share vision and demonstrates company values
·  Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with 3M’s values and ethical standards

Basic Qualifications:

·  Possess a Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution
·  Minimum of four (4) years of customer service and/or supply chain experience in a private, public, government,or military environment
·  Minimum of two (2) years of supervision/managerial experience in a private, public, government,or military environment

Preferred Qualifications:

·  Business, customer services, and supply chain acumen
·  Excellent communication skills (verbal, written and presentation) – drives proper communication at all levels
·  Ability to engage and influence others in a facilitative way
·  Ability to translate complex situations into manageable components
·  Agility and ability to calmly and effectively manage unforeseen issues
·  Lean/Six Sigma minded
·  Results-oriented with strong process and execution skills

Location: Austin, TX

Travel: May include up to 10%

Relocation: Is authorized

                                                 

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

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