Marcello Battello - WIZBII Marcello Battello ha pubblicato il suo profilo professionale su WIZBII. M B

Marcello Battello

Customer Service Specialist | Music Producer

33 anni • Palermo

Riepilogo

Customer Service Specialist e Music Producer, appassionato di social media. Attualmente alla ricerca di una nuova opportunitĂ  di lavoro in Germania.

Competenze

Customer ServiceCustomer SupportHelp DeskMixingRecordingMusicMarketingPubblicitĂ AdvertisingWritingMicrosoft OfficephotoshopPremiereAssistenza Clienti.LeadershipSocial MediaPublic SpeakingMusic ProductionB2BB2CMedia PlanningCustomer ExperienceWeb Content Management

Esperienze

Customer Service Agent

06-2015 - 08-2015 Community Management- Answered and processed client/customer queries by phone and e-mail, ensuring a positive image; - Operated the client's database system to set up new customers accounts or update existing accounts; - Built customer loyalty by identifying problems and resolving complains; - Provided administrative support for the Contact Centre (general administrative dudies, invoicing, processing, data entry).

Music Producer

01-2015 - OraAttivitĂ  sociali e culturali- Composing audio logos & idents for companies, including advertising jingles and sfx; - Producing music even for movies and games, suitable for any required mood; - Ensuring the best audio quality in mixing and mastering services. Setup: Adam F5 Studio Monitors, RME Babyface High Speed Audio Interface, Shure sm7b Vocal Microphone, Korg M3 Expander 76 Keys (Workstation / Synth / Sampler), Steinberg Cubase 5 and Ableton Live 9 production softwares.

Telemarketing Agent

04-2014 - 07-2014 Energia / Materiali / Meccanica- Properly promoted auto repair shop management softwares to make sales appointments, by phone (B2B); - Provided accurate information about products in order to overcome objections.

Copywriter

05-2013 - 12-2014 - Developed creative content suited for musical organizations/indie labels; - Increased engagement by improving SEO and creating Social Media strategies; - Built effective relationships with all main italian rap channels by sending weekly press releases.

Sales & Customer Service Agent

09-2009 - 05-2012 Community Management- Sold Sky tv bundles in order to exceed sales goals by phone; - Collected customer feedback to improve customer satisfaction; - Dealt with payments monitoring and data entry through Siebel CRM.

Livelli di formazione

UniversitĂ  degli Studi di Palermo

2009 - 2013 Palermo, ItaliaCommunity Management, Marketing, Risorse umane / Formazione

Le mie qualitĂ 

Comunicatore/trice
Positivo/a
Creativo/a
Flessibile

Lingue parlate

  • Italiano

    Madrelingua

  • Inglese

    Avanzato

  • Spagnolo

    Elementare

  • Tedesco

    Elementare

  • Polacco

    Elementare

La mia presenza su Internet

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