Technical Expert
04-2017 - OraSviluppo informatico I maintain customers’ trust in Apple as the skilled expert, troubleshooting and repairing products. I use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. I also educate and mentor my team members about products, while independently keeping my own technical know-how up to date. With my customer service brilliance and empathetic nature, I provide amazing advice and support every day.
Key Qualifications
* Strong people skills and a knack for problem solving.
* Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
* Ability to adhere to a schedule of customer appointments.
* Excellent time management skills and make decisions quickly.