Customer Data Analytics Manager

Descrizione dell'offerta

Generali Italia is currently looking for a Customer Data Analytics Manager.

The Customer Data Analytics Manager is responsible for the application of advanced techniques to the Generali customer base, with the objective of extracting valuable insight on customer behavior and using it to define appropriate business actions. The goal of the Customer Data Analytics Manager is to help Generali Italia to become more and more customer centric. The final objective of such a delivery Unit will be the improvement of the customer engagement, loyalty and lifetime value.

· Analyze and develop key insights around Generali Italia customers data-lake
· Improve Generali Italia customer data-lake with additional external sources
· Apply advanced clustering methodologies across all Generali Business lines
· Develop and implement Customer Lifetime Value formulas
· Propose and implement new data and methodologies for exploiting additional insights

Profilo richiesto

Qualifications :

The ideal candidate will meet the following requirements:

Must have
·  3+ years of experience in Customer Insight analysis outside the insurance industry (preferably in the retail industry)
·  Master degree in scientific disciplines (Mathematics, Physics, Statistics, Engineering, Computer Science)
·  Fluent English
·  Knowledge and experience of clustering algorithms, statistical procedures, financial modeling and analytical tools
·  Experience in extracting data from massive, highly complex, multi-dimensional datasets and devising pragmatic solutions
·  Knowledge of main CRM software packages

Nice to have

·  Familiarity with Big Data systems
·  Additional languages
·  Postgraduate degree (PhD) in scientific disciplines

Soft skills

·  Good oral and written communication skills
·  Ability to work as part of a team
·  Creativity and innovative thinking
·  Ability to work under pressure, manage workload and meet deadline